To Our Patients

• We value culturally safe care

• We address social determinants of health

• We design multi-disciplinary care plans that are easily navigated

• We align with BC GPSC’s Patient Medical Home (PMH) and Community Health Centre (CHC) models

To our Community

• As a charity, we steward public and private funding

• We regularly measure our success and effectiveness when we try new care models

• We provide local partners and municipalities with the information they need

• We identify care gaps and strengthen community services

Surrey receives more refugees than any other municipality in British Columbia.

Around 50% of Government-Assisted Refugees in BC settle in Surrey.

Immigrants make up 43% of Surrey’s population, and 31% of Delta. Between 2011 and 2016, 23% of all British Columbia newcomers came to Surrey and Delta.

The health and social needs of the diverse newcomer population in Surrey can be complex due to significant and sustained hardships endured prior to their arrival in Canada.

The team-based model of Roots is designed to address these needs.

Why makes Roots a Community Health Centre?

Community Health Centres (CHCs) are an evolving and effective model for delivering team-based, community-governed primary health care.

Community Health Centres have been part of the Canada and the US health systems for decades;

In fact, CHC’s are more cost-effective for the care of complex patients.

Roots is proud to be a member of Canadian Association of Community Health Centres.

Together working to improve primary care for vulnerable people all across Canada.

CHC’s have 5 characteristics

all of which we strive to meet at Roots:

1. Provides interdisciplinary team-based primary care.

2. Integrates services/programs into primary care, health promotion, and community wellbeing.

3. Community centred and community governed.

4. Actively addresses the social determinants of health*

5. Demonstrates commitment to health equity and social justice

*social determinants of health are the conditions in which people are born, grow, work, live, and age, and the wider set of forces and systems shaping the conditions of daily life.